Complaints
We aim to offer all of our clients an efficient and effective service. In the event that you are a client of ours and there are aspects of our service which you are unhappy with, please take the matter up with the Conveyancer who has conduct of your file of papers in the first instance.
In the event that you do feel that this course of action is not appropriate, or has been fully exhausted, please contact us by completing the form below. We will endeavour to ensure that any service issues are acknowledged promptly, with any required action undertaken expeditiously.
We most sincerely hope that it will not prove necessary for you to implement our complaints procedure. We look forward to working with you to the successful conclusion of your property transaction.
In the event that you are not a client of ours, the appropriate course of action is to take matters up with your legal advisor – we are not able to liaise with you directly under any circumstances.
Complaints Contact Form
We are sorry that you have had to raise a complaint about the service that you have received.
Our aim will always be to resolve client complaints or issues as soon as possible with the objective of allowing your transaction to progress as required.
A copy of our complaints procedure can be found here.
Please note that we must be given the opportunity to address any service issues internally in the first instance.
Please complete the following Complaints Form and we will respond to you as soon as possible.
In the event that you are not satisfied, after having extinguished our internal complaints procedure, you may refer your concerns to The Legal Ombudsman after an eight week period.
The Legal Ombudsman will not deal with your complaint until such time as our internal complaints procedure has been fully extinguished.
Please also note that you are required to refer any complaint to The Legal Ombudsman within 6 months of the date of our final written response to you. This must also be within a year of the date of the act or omission about which you are concerned or within a year of you realising there was a concern.
Please note that complaints addressed to the Legal Ombudsman are currently taking approximately nine months to acknowledge and over twelve months to conclude.
Please note that we must be given the opportunity to address any service issues internally in the first instance.
Only in the event that you are not satisfied, after having extinguished our internal complaints procedure, may you refer your concerns to The Legal Ombudsman after an eight week period.
The Legal Ombudsman will not deal with your complaint until such time as our internal complaints procedure has been fully extinguished.
The website address for The Legal Ombudsman is www.legalombudsman.org.uk
We would also draw your attention to your right to seek redress under the Online Dispute Resolution guidelines. Further information can be found about the Online Dispute Resolution procedure at ec.europa.eu/consumers/odr/