Happy Clients – January 2025 Highlights
Welcome to our January 2025 update! This month, we’ve kicked off the year with outstanding client reviews, exciting milestones, and special recognitions for our hardworking team. We are proud to share the moments that made January exceptional, from record-breaking achievements to heartfelt gifts received by our conveyancers.
Say Hello to Our New Managing Director!
New Managing Director of Convey Law, Janine Wellington, is no stranger to a challenge, having worked as a specialist residential and commercial Conveyancer for over 25 years. Taking up the reigns as Managing Director and following in the footsteps of founder and MD for 20 years, Lloyd Davies, represents its own set of expectations and challenges. We asked Janine what the future holds for her and her team at Convey Law in 2025.
We're an ESTAS Contender for 2025
We are absolutely thrilled to announce that Convey Law is a contender in this year’s ESTAS Awards!
This recognition reflects the outstanding customer care and service that our team works so hard to deliver every day. We’re excited to attend the awards later this year and celebrate alongside the very best in the industry.
January Milestones
+11,500 ESTAS reviews – We’ve officially hit this incredible milestone, and we couldn’t be more grateful for all the positive feedback from our clients.
+6,000 reviews on Trustpilot – We shattered our previous Trustpilot review record, reflecting our unwavering commitment to client satisfaction.
Fastest completion recorded this month – another testament to our team’s efficiency and dedication.
Gifts for Our Conveyancers
This month, our team was treated to thoughtful chocolates from clients and partners as a token of appreciation for their dedication and hard work. A huge thank you for the kind gestures – it means the world to know we made your experience a great one!
From 1-Star to 5-Star: Rhian’s Outstanding Client Turnaround!
A big well done to Rhian for transforming a 1-star review into a glowing 5-star! Your professionalism and dedication turned a tough situation into a win. Amazing work!
Client Reviews
Jordan Hartley
“My home buying experience with JORDAN HARTLEY was a complete pleasure from the very first interaction until the very last. My journey with him through this whole home buying process was so stress free. He was liaising with me and updating me weekly and any concerns I may have had he soon reassured me and put me at ease . Jordan and convey law are an exceptional law firm and I can’t recommend this company highly enough as selling or buying a home is extremely stressful but on this occasion it was so the opposite and nothing was to much trouble and stress free . Jordan thank you so much once again for your kind courteous manner and you are a true gentleman and I cant praise you highly enough 5 stars but would give 10 if possible”
Haroon Ahmed
“I chose Convey Law after receiving a very reasonable quote for conveyancing via Money Supermarket. This was for a first time property purchased and I therefore had no idea what to expect other than that this was likely to be a long, frustrating and expensive process. I have however been incredibly surprised from start to finish and an writing this review sat in our new home that exchanged and completed without hitch.
We were assigned Mr H Ahmed as our conveyancer and would absolutely request to work with Mr Ahmed again should we ever need to move. We were always able to schedule calls with Mr Ahmed as required to run through our many questions and everything always seemed ahead of schedule or in hand. The online portal is fantastic but often took a few days or longer to update with the real time situation.
Mr Ahmed was very conscious of the costs involved in our transaction and we were incredibly grateful of this due to being first time buyers taking a huge leap, fees were kept to an absolute minimum. Mr Ahmed went over and above our expectations to keep our property transaction moving over the Christmas period too. Overall, we’ve had a fantastic conveyancing experience with Mr Ahmed and Convey Law and I’ve already recommended the firm to friends looking to move.”
Emma Robinson
“I just wanted to express my complete satisfaction with the services provided by Convey Law, specifically Emma Carter and her exceptional team. From start to finish, my experience has been nothing short of outstanding, and I would like to take this opportunity to highlight the reasons why I am so impressed. First and foremost, the communication from your team has been exemplary. Emails and calls were always responded to promptly, and I was kept informed with regular updates, even during periods when there wasn’t much to report.
This level of communication gave me complete confidence that my case was being handled with care and attention. The team has consistently gone above and beyond in advocating for me. Their dedication, professionalism, and proactive approach ensured that I felt supported and reassured throughout the entire process. I will admit that I was initially concerned on a couple of occasions when a new member of Emma Carter’s team stepped in to handle my house sale. However, I was quickly reassured as it became evident that every team member was fully informed about my case. Regardless of who I spoke to, they knew all the details without needing to be updated, even when covering during holidays. This seamless teamwork was incredibly impressive and speaks volumes about the efficiency and organisation of your firm.”