Privacy Policy

Definitions

In these Terms ‘we’, ‘us’, and ‘our’ refer to Convey Law Ltd. ‘You’ refers to any user of this website.

‘Website’ means www.conveylaw.com and any subdomains or related services provided via that domain.

 

Who We Are

Convey Law Limited is a private limited company authorised and regulated by the Council for Licensed Conveyancers (CLC). Its VAT number is GB 850 428 043 and registered number is 05306377. Its registered office address is 34-38 Stow Hill, Newport NP20 1JE.

 

What Data We Collect Through the Website

We may collect the following types of data when you interact with our website:

• Personal information – This may include your full name, property address, email address, , phone number or other data you provide when submitting an enquiry form, quote request if you contact us directly.
• Technical data – Which may include your IP address, browser type, pages visited which is collected via our cookies and analytics tools.
• Cookie preferences – Which are stored to remember your choices.

We do not knowingly collect any sensitive (“special category”) personal data via our website.

 

How We Use Your Data & Legal Basis

We use your personal data for specific purposes such as:

• To respond to your enquiries or provide a conveyancing quote.
• To operate and improve our website including monitoring via analytical tools and managing cookie preferences.
• To fulfil our contract with you to provide conveyancing services.
• To comply with legal, regulatory or statutory obligations.
• Where relevant on the basis of consent for marketing communications.

 

Cookies and Analytics

Our website uses cookies to enhance your experience and understand how visitors use our site.

• You will be asked to accept or manage cookies on your first visit.
• We may use tools like Google Analytics to gather anonymised usage data.
• You can change your cookie preferences at any time via the website.

For more information, please refer to our Cookie Policy available on our website.

 

Data Sharing

We do not sell your data. We may share your personal data with trusted third-party service providers who help us deliver our website services such as hosting providers or analytics platforms. We require third parties to process your data in compliance with applicable data protection laws and only for specified purposes.

We may share data where required by law to comply with legal obligations or law enforcement.

 

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data and prevent unauthorised access, loss, or misuse.

Access to personal data is limited to staff and service providers who need it to perform their roles.

We will not transfer any data outside of the European Union.

 

How Long We Keep Your Data

We only keep your personal data for as long as necessary for the purposes we collected it. For example:

• Enquiry form submissions – retained for up to 12 months.
• Quote requests – retained for up to 12 months.
• Cookie data – as per your cookie settings. Please refer to the Cookie Policy for more information.

When data is no longer needed, we will securely destroy or anonymise it.

 

Your Rights

Under UK GDPR, you have rights including:

• The right of access – to see the data we hold about you.
• Right of rectification – to correct inaccurate or incomplete data.
• Right to erasure – right to be forgotten, subject to legal obligations.
• Right to restrict processing
• Right to data portability
• Right to object – for example to reject direct marketing.
• Right to withdraw consent – where processing is based on consent.
• Right to be notified of a personal data breach – when required.
• The right to lodge a complaint with the Information Commissioner’s Office (ICO).

 

Security & Data Protection

We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. This may include encryption, secure servers, access controls, staff training, and internal procedures for breach management.

 

Certifications

The Convey Group are CyberEssentials+ Certified, a government backed standard that ensures Digital Security throughout our organisation. We also adhere to NIS2, which is an EU-wide piece of legislation on cybersecurity.

 

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

Email: datacompliance@conveylaw.com

Post: Data Protection Officer, Convey Law, Maxwell Chambers, 34–38 Stow Hill, Newport, South Wales, NP20 1JE

 

Changes to This Policy

We may update this Privacy Policy from time to time, and the latest version can be found on our website.